Refund policy
Return & Refund Policy
Last updated: 01/09/2025
1. General
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All sales are subject to Australian Consumer Law (ACL).
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This policy applies to all purchases from Rewind2 made online or in-store.
2. Film & Photographic Consumables
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Due to the light-sensitive and perishable nature of film and related consumables, we cannot accept returns or refunds once the goods have left our premises, unless required by law (e.g. defective or mis-supplied items).
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Please check product type, format, and expiry date before purchase.
3. Second-hand & Antique Cameras / Equipment
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Items are sold “as-is” with their known condition, faults and defects disclosed in the listing.
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Buyers are expected to review descriptions, images, and ask questions before purchasing.
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Returns are accepted only if the item materially differs from the condition described at the time of sale.
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We will evaluate on a case by case basis for:
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Change of mind
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Buyer’s lack of product knowledge or investigation prior to purchase
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Inability to operate the product
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If a return is approved, the buyer is responsible for return shipping costs. Refunds are processed after the item is received in the same condition as sold.
4. Warranty
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As some equipment is antique or second-hand, manufacturer’s warranty or standard new-goods warranty does not apply.
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Nothing in this policy excludes your rights under the ACL for faulty or mis-described goods.
5. Contact Us
For questions or to lodge a return request, email shop@rewind2.com.au within 7 days of delivery.